Shipping Policy

Processing time

Orders ship within one to two business days of receipt. Orders placed on weekends or holidays are processed the next business day.

Delivery time

Delivery normally takes 3 to 7 business days from the date of shipment, depending on your area and location.

Where we ship

We ship within the United States only. We do not ship internationally.

Shipping charges

Shipping charges are calculated at checkout and shown before you complete your purchase.

Tracking

You will receive a shipping confirmation email with tracking information once your order ships.

Lost or damaged shipments

Title and risk of loss pass to you upon delivery to the carrier. If your shipment is lost or damaged in transit, call Customer Care at 800-621-4348 and we will make it right.

Questions

Customer Care: 800-621-4348 · customerservice@firstfitness.com · Monday through Friday, 8 a.m. to 5 p.m. Central